Contact Center Specialty Service Representative- Digital

Job description

Contact Center Specialty Service Representative- Digital 📍 Location: Bridgeport, CT 🕒 Start Date: May 2026 📅 Schedule: Full-time | Must have flexibility Monday–Friday: 6:00 AM–9:00 PM/ Saturday & Sunday: 9:00 AM–5:00 PM. **Paid training M-F from 8am to 4:30pm for several weeks. Schedule after training based off business needs. 🏢 Work Arrangement: First 6 months: 100% on-site After 6 months: If successfully performing, ability to work 1 day from home per week 💵 Pay: $23–$25 per hour (based on experience) Overview: Serves as voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events. Responds to incoming requests for information on Bank products and services, and provides solutions for common customer requests across business lines. Offers basic sales solutions for customer needs on inbound and/or outbound calls and refers complex customer needs to the appropriate Specialist. Primary Responsibilities: Demonstrate and apply superior knowledge of Bank systems and products across multiple products and business lines in responding to customer requests and questions. Identify and/or address customer needs by using appropriate needs...