Front Office Assistant

Job description

Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Front Office Assistants . We are seeking passionate, driven individuals who are committed to making a difference every day. By joining Miracle-Ear, you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound. All recruitment efforts are handled by our regional team and applications must be submitted electronically. For compliance reasons, we do not accept hard-copy applications. As a healthcare organization, we kindly ask that you do not contact or visit the local Miracle-Ear store so that our team can prioritize customer confidentiality. Responsibilities: Manage the customer journey - Support the customer intake process by setting appointment expectations and delivering a quality customer experience throughout. - Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both over the phone and in-person. - Drive customer appointments to support store performance by making outbound calls to potential and existing customers. Support store administratio...