Customer Service Representative

Job description

ARC is looking for a Full-time Customer Service Representative with a strong background in printing to help us continue to provide the best employment experience for employees; and, continued excellent service for our customers. Description : We are seeking candidates with an interest in Customer Service . The Customer Service Rep works directly with the Sales and Operations teams by coordinating and processing orders for material or merchandise received by mail, e-mail, fax, telephone, or personally from customer or company employees, according to customers’ requirements. These are the exciting things that you get to do: - Greet customers - Manage communication with print request. - Monitoring orders, quoting, outsourcing of many different kinds of print requests. - Will work with management on new initiatives/programs as they arise. - Process in-person, phone, electronic, and hard copy work orders - Provide information to customers regarding products, processes (software/hardware), and production turnaround times - Attempt to sell add-on or new services/merchandise to existing and previous customers - Inform customer of unit prices, shipping date, anticipated delays, and any othe...