Technology Manager - Customer Solutions

Job description

Job Posting End Date 05-11-2026 Please note the job posting will close on the day before the posting end date. Job Summary: Leads and develops a team responsible for designing, developing, implementing, and operating AI-powered applications that support AEP’s business objectives. This role focuses on delivery excellence, technical execution, and people leadership within a defined application and service scope. The scope of responsibility will include application development, configuration, implementation, and operations services for assigned platforms and solutions. Experience with planning and implementing transformational programs is required. Job Description: What You'll Do: - Manages a defined technology delivery and application portfolio aligned with a broader organizational strategy. - Partners with vendors and business units to implement AI-enabled solutions supporting AEP’s operational needs. - Prior experience working with customer service applications and related AI capabilities is a plus. - Builds and develops technical talent to deliver, enhance, and support assigned applications and services. - Leads day-to-day planning, development, testing, deployment, and configurat...