Library Access Services Specialist

Job description

Job Description POSITION SUMMARY: Boatwright Memorial Library provides access to diverse, high-quality information resources and services advancing the University of Richmond’s academic, research, and creative endeavors. We create welcoming physical and virtual spaces fostering learning, collaboration, and creativity, promote information literacy, and preserve the University’s intellectual heritage. The Access Services Specialist plays a pivotal role by delivering exceptional user support, ensuring safety and security of users, materials, and facilities, and empowering users with essential resources and clear communication of library policies. This position includes both user-facing and technical duties, supervision of student staff, and management of fulfillment services, technical support, and facility operations to ensure a positive and secure library experience. JOB DUTIES/RESPONSIBILITIES: Technical and User Support Acts as manager-in-charge when designated, overseeing daily Access Services operations including fulfillment services and user account updates. Responds promptly and accurately to inquiries regarding library operations, programs, policies, procedures, and services;...