IT Team Manager

Job description

About the role As the Team Manager you are to ensure the team meets SLA performance targets and drives glide paths towards KPIs. Ability to solve problems elegantly and enable other team members to do the same. Annual compensation: $69K - $95K USD What you’ll be doing: - Manage direct reports in multiple locations using the Engineer Report, Daily Dashboard and other operational reports. - Monitor overall performance of services and following up if service delivery is not meeting expectations. - Deliver service successfully – achieve SLAs, identify & drive glide paths for KPIs, achieve high customer satisfaction. - Hire, train, lead, motivate, develop and manage the performance of direct reports. - Develop continual service improvement plans to ensure that service adequately support business needs now in the future. - Create demands, SoWs and complete necessary project documentation/internal forecasting activities. - Hold regular campus review meetings with Campus Managers to discuss metrics, projects. - Responsible for the workflow and resources of the team to meet the Computacenter’s contractual obligations. - Liaise with IT partners/other functions to ensure that the team have th...