Collections Specialist II

Job description

South Carolina Federal Cred it Union is currently seeking a Collections Specialist II to join our team of outstanding Loss Prevention professionals in North Charleston, SC . Duties include but are not limited to: Level I Duties: - Work collaboratively with the Asset Protection management and team to control delinquency and minimize credit loss while following established policies and procedures during the collection of delinquent loans and credit cards. - Utilize the collection queues, auto dialer system and reports to maintain communication with members on delinquent accounts and document pertinent information appropriately. - Contact members for repayment arrangements and coordinate receipt of payments. - Answer telephone calls from internal and external members regarding delinquent accounts and conduct account research, audits and corrections as needed. - Meet or exceed team objective for delinquency and charge off through accounts reviews and communication with account holders. - Stay abreast of the Fair Debt Collection Practices Act. - Support other team members as needed. Level II Duties: - Research member disputes on delinquent loans and submit corrections or adjustments to...