Reporting and Process Optimization Specialist

Job description

Job Description Job Title: BUSINESS PROCESS OPTIMIZATION SPECIALIST Department: Business Operations: Location: Katowice / Hybrid work: Reports to: Head of Business Operations Job Purpose: The Business Process Optimization Specialist is responsible for continuous improvement, standardization and automation of Business Operations processes. The role focuses on end-to-end process analysis, identification of inefficiencies and operational risks, and implementation of improvements that increase process quality, cost efficiency, scalability and regulatory compliance. Key Responsibilities: Process Optimization and Continuous Improvement: - Analyze end-to-end Business Operations processes, including contract management, switching, billing, settlements, customer onboarding, customer service and reporting. - Identify process inefficiencies, bottlenecks, operational risks, errors and manual activities. - Design and propose process improvements based on simplification, lean principles and automation. - Implement process changes in close cooperation with operational teams and IT/IS. - Monitor and measure the impact of implemented improvements (time, quality, cost, risk). Standardization and Pro...