Customer Svc Rep

Job description

Department: 10280 Enterprise Revenue Cycle - Patient Billing Contact Center WI Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: 8:30-5 Pay Range: $22.90 - $34.35 Major Responsibilities: - Delivers an exceptional Patient Financial experience by receiving and directing the public, by telephone or other electronic means, in a professional and courteous manner, demonstrating sensitivity to the diversity of the organization and its patients' needs. - Manages a high volume of inbound calls, answers patient inquiries, and determines the appropriate path for resolution and follow-up. - Demonstrates excellent customer service and expertise to patients, guarantors, and other external and internal contacts through oral and written communication. - Responds to and documents all patients and internal inquiries regarding hospital and professional visits in the patient billing platform as they relate to the patient financial experience. - Understands varying business processes and procedures of both the Physician Billing Office and Hospital Billing Office and evaluates the most appropriate route for account resolution. - Reads, interprets, and...