Claims Representative, Total Loss

Job description

The Total Loss Unit within our Claims Organization plays a critical role in delivering a seamless and supportive experience during what can be a stressful time for our customers. This team is responsible for identifying, negotiating, and resolving total loss claims with both insureds and claimants. The Total Loss Claim Representative is a key contributor who manages claim documentation, processes payments, and coordinates the disposition of salvage vehicles. In this role, you will have the opportunity to make a direct impact by guiding customers through the total loss process while balancing cost control and recovery efforts. Responsibilities: Negotiate and communicate total loss and diminished value settlements in accordance with company and state guidelines (including NJ and multi-state jurisdictions such as MA, NH, CT, NY, and others as needed) Clearly explain total loss evaluation methodologies to vehicle owners, building trust and confidence throughout the process Apply a working knowledge of vehicle financing and leasing in claim resolution Review damage estimates to determine total loss eligibility Accurately document all claim activity and settlements in the claim file syst...