Front Office Intern | InterContinental Cascais-Estoril

Job description

As a Front Office Intern , you will be the primary ambassador of the hotel. Your mission is to provide a seamless "Arrival and Departure" experience while acting as the central hub for guest communication. You will learn the operational standards of a global hospitality leader and master the art of anticipating guest needs before they are even expressed. Key Responsibilities: 1. Guest Arrival & Departure 2. Concierge & Guest Relations 3. IHG One Rewards & Loyalty 4. Problem Resolution - Assist with the check-in and check-out process, ensuring all guest data is accurately captured in the Property Management System (PMS). - Handle room assignments, issue key cards, and escort guests to their rooms while explaining hotel features. - Process guest payments, currency exchanges, and final billing with high accuracy. - Act as a local expert, providing recommendations for dining, sightseeing, and transportation. - Coordinate with the Bellman and Valet teams to ensure luggage and vehicles are handled efficiently. - Manage guest requests (e.g., extra pillows, dinner reservations, wake-up calls) and follow up to ensure satisfaction. - Recognize and welcome loyalty members, ensuring they recei...