Vice President, Engagement Lead

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary: Responsible to ensure that the delivery of the service or technical solution meets contractual specifications. Shapes and drives strategies to ensure that company's delivery model remains a competitive differentiator through expert talent, service delivery innovation and unparalleled quality. Leads the company's global service operations through our global delivery networks and service executives with a focus on ensuring quality and consistency of delivery to our clients. Develops and maintains a strategy for use of leveraged service centers. Your role in our mission: - Serves as a key contributor to shaping the company's vision and direction for a global delivery model. Responsible for an operational model that delivers exceptional client service with minimal complexity. - Evaluates effectiveness of company perform...