Supervisor Service Coordination

Job description

Employment Type: Full time Shift: Description: POSIITON PURPOSE: The Service Coordination Supervisor leads and supports a team of service coordinators to ensure efficient delivery of services to clients. This role is responsible for overseeing daily operations, maintaining quality standards, resolving escalated issues, and ensuring compliance with organizational policies and regulatory requirements. The supervisor also plays a key role in staff development, performance management, and process improvement. WHAT YOU WILL DO: - Supervise, train, and mentor service coordination staff - Monitor team performance and ensure service delivery meets quality and timeliness standards - Manage daily workflow, scheduling, and case assignments - Serve as a point of escalation for complex client issues or service concerns - Ensure compliance with internal policies, contractual obligations, and applicable regulations - Analyze performance metrics and implement process improvements - Collaborate with other departments to enhance service delivery - Conduct regular team meetings and performance evaluations - Assist in hiring, onboarding, and training new employees - Maintain accurate documentation and...