Specialist, Onboarding

Job description

Onboarding Specialist Job Summary: The Onboarding Specialist is responsible for facilitating the onboarding of new residential, commercial, and industrial customers to the utility’s distribution system. This role ensures all requests and tasks related to service line installation and meter sets are handled promptly and proactively, creating a smooth transition for customers using natural gas. The incumbent initiates and maintains customer relationships and uses strong technical research skills within multi-jurisdictional and multi‑functional teams supporting Atlanta Gas Light (AGL), Chattanooga Gas (CG), and Virginia Natural Gas (VNG). This position interacts with customers by phone, email, and fax, supporting a service population of more than two million. This role operates in a high‑volume, fast‑paced environment and coordinates with Account Executives, Project Coordinators, New Business Design Technicians, Developers, Contractors, Service Centers, Resource Management, and Customers. Responsibilities include adherence to regulatory standards, compliance with policies and procedures, and supporting training of new employees. Job Responsibilities and Accountabilities: Engagement: -...