Service Desk Agent II

Job description

About Standard Process: For more than 95 years, Standard Process Inc. has been a visionary leader in whole food nutrient solutions. Our whole food philosophy and mission to change lives extends far beyond our supplements to the very people we employ. We value compassion, accountability, respect, and excellence. This strong foundation has created an environment where our employees are seen as members of our family and are given the tools and resources to succeed, both personally and professionally. The Opportunity: Under the direction of the Manager, Service Desk, the Service Desk Agent II provides the second line of computer support to internal and external customers in a Microsoft based environment. Support tickets are tracked and prioritized then resolved or escalated to other technicians based on case details and support level agreements. This position may be on call weekends and evenings as the business requires. What You’ll Do: - Handle major business system usage and support incidents and problems (ERP, CRM, BI, WMS, eCommerce website, shipping systems, LIMS and more) - SQL support and troubleshooting. - Handle SQL reports and procedures - Desktop, laptop, and other end user...