Customer Success Manager

Job description

Job Description: We’re seeking an innovative and driven Customer Success Manager to deliver an exceptional customer experience and help drive the continued success of Workhuman. You’ll partner with enterprise customers to understand their goals, maximize value from our solutions, and ensure long-term adoption and satisfaction. You’ll own and nurture customer relationships across the full lifecycle—acting as a trusted advisor, managing risks, identifying opportunities for growth, and helping customers achieve measurable outcomes through recognition and engagement. Your work will directly influence retention, expansion, and advocacy. This is a hybrid role requiring at least 3 days per week onsite in our Dublin, Ireland HQ. What We Can Offer You: - The opportunity to manage and grow relationships with enterprise and Fortune 500 customers - A strategic role influencing customer outcomes, satisfaction, retention, and expansion - Ownership of the customer lifecycle—from onboarding through renewal and advocacy - The chance to serve as a trusted advisor, helping customers achieve their recognition and engagement goals - A visible, cross-functional position partnering with Sales, Insights,...