Client Service Advisor

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Client Service Adviser will be responsible for ensuring the services we provide to our new and existing customers is first class. Dealing with queries relating to account management, billing inquiries, disputes, service or data requests, suggestions and complaints. This is a 12-month fixed term maternity cover opportunity What You'll Do: Responsible for providing support and issue resolution to clients/customers and partners. Managing your workload queue and prioritising based on business requirement and direction. Ensure work is completed within the required timeframes and maintain call production and quality levels. Perform all processes and procedures in line with documentation Seek efficiency opportunities and participate in planning and discussions to continually improve service. Solicit and provide feedback for their own development What experience you need: Experience in customer service environment: The ability to communicate effectively and build positive rel...