PT Front Desk / Night Audit

Job description

Compensation Amount: 15.00 USD Hourly Job Summary: The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills. This is a hybrid role with potential need to cover night audit shifts Job Description: ESSENTIAL FUNCTIONS - Provide administrative, reception and program support to management and staff. - Manage phone activity including providing general knowledge to callers. - Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner. - Register and assign rooms to guests. - Provide quotes for room rates and up-sell the guest when possible. - Assist in coordinating the Front Desk and the Housekeeping Department. - Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio. - Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. - Responds to guest inquiries. - Resolves guest complaints within scope of authority, otherwise refer the matter to the management. - Maintai...