Front Office Team Leader

Job description

Company Description Accor's Ibis Sydney Thornleigh are seeking a highly motivated and customer-focused Front Office Team Leader to oversee daily front desk operations and ensure an exceptional guest experience. You will play a key role in leading and motivating the front office team, maintaining smooth operations, and upholding service excellence. A great opportunity for that exceptional individual who wants to get some thorough hands on experience in the different moving parts of a hotel and set the foundations for a successful career in hotels. The Ibis Sydney Thornleigh offers potential candidates an opportunity to work in a thriving team, with a family vibe, a great environment to learn, grow and develop. Job Description: - Working across both Reception and Food & Beverage outlet - Supervise, train, and support front office staff to deliver outstanding customer service. - Oversee daily operations of the reception/front desk area. - Manage check-in, check-out, reservations, and guest inquiries efficiently. - Handle customer complaints and resolve issues promptly and professionally. - Monitor staff performance and provide feedback to encourage development. - Ensure compliance wit...