Onsite IT Support Senior Associate (Location: Breda, NDL)

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. A Desktop Support Analyst based on the client site in Breda provides hands‑on technical support to end users, ensuring the smooth operation of workplace IT systems and services. The role focuses on delivering high‑quality, customer‑centric support across hardware, software, networking, and workplace technologies within a fast‑paced business environment. Main Duties and Responsibilities: To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications. To assist all our users with any logged IT related incident when called upon. To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. To accurately record, update and document re...