Guest Services Represenative

Job description

The GSR is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Job Description: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. - Resolve guest complaints, ensuring guest satisfaction. - Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. - Maintain positive guest relations at all times. - Resolve guest complaints, ensuring guest satisfaction. - Maintain complete knowledge of, or where to access to following information: - a) all hotel features/services, hours of operation. - b) all room types, numbers, layout, decor, appointments and location. - c) all room rates, special packages and promotions. - d) daily house count and expected arrivals/departures. - e) room availability status for any given day. - f) scheduled daily group activities. - Obtain assigned bank and ensure a...