Program Monitor

Job description

OVERVIEW: The Program Monitor helps maintain a safe and peaceful environment where clients can begin addressing their personal needs. This frontline role is responsible for ensuring the safety, integrity, and security of the Center while documenting daily activities. The position also supports overall program operations through essential administrative tasks. DUTIES AND RESPONSIBILITIES: - Observe all persons entering and exiting the building - Document, inform, and report all incidents and daily activities that occur during the shift - Answer the main facility telephone, take messages, and/or direct callers as appropriate - Facilitate Medication Observation according to policy and procedure - Support searches in the residence for contraband - Enforce house rules, procedures, and protocols for clients - Distribute sorted client mail as outlined in the procedure - Perform regular security and wellness checks throughout the facility - Assist in emergency disaster responses and emergency drills - Respond to all incidents - Assist other departments of the center to prevent disruption of operations - Assist in the admissions and exits of clients as directed by the Program Director - Ass...