Service Manager

Job description

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Service Manager. Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful professionals. Position Summary: In accordance with management directives this position provides supervision to a diversified work force, including the Main Shop, consisting of Service Supervisors, and hourly clerical employees, to ensure that all job assignments are carried out in the most efficiently prescribed means possible while reaching the highest attainable degree of quality and delivery performance. Primary Responsibilities: This position may perform any combination of the following duties: - Effectively manage service personnel - Maintain existing sales and increase sales to existing and new customers. - Maintain high level of customer satisfaction by identifying and resolving problems promptly. - Manage service expenses and profitability. - Maintain service Key Process indicators (KPI) results to acceptable levels. - Effectively manage work i...