Lyric Time Service Consultant

Job description

Technical Support & Issue Resolution: - Provide technically accurate and sustainable resolutions for client issues related to the ADP Lyric Time solution and its integrations (e.g., Celergo, GV Service teams, Payroll Partners). - Take ownership of technical gaps between client requirements and ADP Time soltuion, collaborating with cross-functional teams to resolve complex issues. - Analyse software bugs and enhancement requests, liaising with R&D teams to support system upgrades and product improvements. - Perform system testing to ensure compliance with legislation and client-specific requirements. Configuration & System Setup: - Configure ADP Lyric Time software parameters to meet detailed client requirements, ensuring optimal system performance and compliance. - Develop and maintain detailed solution configuration documentation following best practices to support interactive modelling and client confidence. - Support data cleansing, mapping, and conversion activities, providing technical assistance during reconciliation phases. Product Knowledge: - Possess the highest level of HR and Time management knowledge and the necessary competencies to deliver the maximum value to ADP’s c...