Business Analyst Specialist

Job description

Job Summary: The Business Analyst Specialist will support the delivery of the New gTLD Program by developing and optimizing processes and tools to manage the evaluation and processing of New gTLD applications. Additionally, the Business Analyst Specialist will serve as a support role to key subject matter experts and process owners in the delivery of the program. This role will be part of a larger team of Business Analysts who will serve in various roles in the program temporarily based upon resource gaps or needs as workload shifts. Key Responsibilities & Duties: ● Support Program Leads and Subject Matter Experts in delivery of the New gTLD Program. ● Develop processes and detailed procedures to document ways of working , where current gaps in process documentation exist. ● Develop tools to support efficient and effective execution of team activities, in alignment with larger system capabilities to ensure streamlined delivery of processes. ● Assess and become fluent with policy requirements, process documentation, procedure documentation, and system functionality in assigned work areas in order to provide operational support and to provide additional subject matter expertise to ke...