Customer Experience Representative - DTC

Job description

Location: Aurora, CO (on-site) Employment Type: Full-Time Compensation: $19.50-$21.75 per hour Fenix Outdoor North America has an exciting opportunity for a motivated, high-energy customer service champion to join our DTC Customer Service team located near Denver, Colorado. This position is with Fenix Outdoor, the parent company of our iconic Fjällräven brand. At Fenix Outdoor, we create life-altering experiences in nature through providing a full range of products and specialty outdoor retail stores across several countries. Our company enables people to enjoy life outside. We’re a team of nature lovers, and we enjoy being outside. Whether in a city park or climbing the peak of a mountain, sustaining the world we live in is a top priority in what we do. After all, our business is nature. WHAT YOU WILL DO: As a Customer Service Representative on our DTC team, you will provide exceptional customer experiences for our Fjällräven, Royal Robbins, and Hanwag customers. This role calls for regular, close communication with consumers and strong cross-functional collaboration with internal teams. Expect the responsibilities to include, but not be limited to, the following: Respond to custo...