Client Identity & Access Management Product Manager – Digital Consumer & Small Business

Job description

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Description: About the Job: We are seeking a results-driven Product Manager to lead Client Identity and Access Management (CIAM) strategy execution for KeyBank’s Consumer and Small Business channels. This role is pivotal in advancing fraud prevention and client protection by modernizing authentication and supporting the CIAM program. The successful candidate will provide strategic guidance and technical leadership for secure, seamless client experiences. Qualifications: - Leadership and Management: Act as SME for identity verification and authentication in Consumer and Small Business channels. Lead cross-functional coordination. - CIAM Program Execution: Implement CIAM standards and orchestrate authentication flows within consumer banking and payments platforms. - Fraud Detection & Risk Management: Define metrics for fraud detection and authentication performance. Analyze account takeover and credential compromise trends; develop mitigation strategies. - Documentation & Compliance: Maintain CIAM documentation and strategic roadmap. Support annual review and attestation of CIAM capabilities. - Innovation & Continuous Improvement: Stay...