Manager, HR Service Center

Job description

The Manager, HR Service Center is responsible for leading the HR service center's operations, ensuring efficient and effective service delivery to HR partners, managers and employees. This role includes managing a team of HR service center advisors, implementing policies and procedures, and training to ensure compliance with company standards and regulations in an HR shared services model. Oversees and serves as escalation point for teams providing shared services such as employee call center, employment changes, tier 1 benefits administration, HRIS data maintenance, record storage and/or other HR functions as assigned. Serves as liaison to internal stakeholders and maintains service level agreements. Monitors efficiency, utilization, and effectiveness of shared service teams. Identifies and implements operational efficiency and service improvements. Collaborates and influences others outside of job area regarding policies, practices and procedures for which HR Service Centers is responsible for. Responsibilities: Manages HR Service Center team. Hires, trains and sets performance expectations, including attendance, schedule adherence, and operational metrics. Provides regular feedb...