Help Desk Support Intern

Job description

Job Description The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed to move the City towards a smaller jail systemwithout compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts. DOC seeks to hire a highly skilled Helpdesk Support Intern to join the Information Technology Division. In this critical role, you will address the department's technological needs, enhance digital infrastructure, and support software development initiatives. As the primary point of contact for technical assistance throughout the agency, you will deliver exceptional IT support via phone, email, and a ticketing system, effectively resolving issues related to software, connectivity, and user acc...