Customer Support Intern (f/m/d)

Job description

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIn's Top Startups , we’re here to help propel your career and together, make Moss a lasting success. We are hiring a Customer Support Intern (f/m/d) for a 6-month full-time internship to join our Operations team in Berlin. This is a full-time internship designed for students or recent graduates who want to gain hands-on experience and build a strong foundation in customer operations within a fast-growing FinTech. You will be treated as a full team member from day one — not doing admin work, but solving real customer problems. What You’ll Be Doing: From day one, you’ll be hands-on and learning through real experience here’s what you’ll be doing: Support Customers: Act as a key operational contact for our German customers. You’ll learn how to handle inquiries professionally across phone, chat, and email—providing clear solutions while building trust and confidence. Understand the Product Deeply: Develop a d...