Senior Manager, CRM Orchestration & Governance

Job description

Role Overview: We are looking for a Senior Manager, CRM Orchestration & Governance to lead the strategic design, governance, and optimization of McAfee’s global CRM ecosystem. This role owns how customer journeys are orchestrated across channels, how data and segmentation are governed, and how CRM capabilities scale reliably across the business. This is a hybrid role based in the New York City area or commutable distance of one of our hubs i.e. Frisco, TX or San Jose, CA or Newport Beach, CA. You will be required to be onsite on an as-needed basis; when not working onsite, you will work remotely from your home location. About the role: As Senior Manager, CRM Orchestration & Governance, you will sit at the center of McAfee’s CRM Center of Excellence, setting the standards and frameworks that enable high-quality, scalable lifecycle marketing. You will partner closely with Retention & Engagement leaders, Marketing Operations, Data & Analytics, Product, and Engineering to ensure journeys are technically sound, data-driven, and governed with consistency. You will define how audiences are segmented, how journeys are triggered, how channels are orchestrated, and how governance models bala...