Technical Support Specialist

Job description

Key Results Area #1: Successfully Resolve Customer’s Technical Support Issues and assist Customer Teams with PMM’s and Projects. Key Results Area #2: Being a Valuable Team Member - Provide fast response times for customers - Build positive relationships with customers - Estimate and implement basic products to solve customers’ problems - Interact with the accounting department to describe value for the work performed - Ensure customer data and networks are maintained with industry best practices - Provide a good example of S. J. Rollins culture and values - Be on time for work and scheduled meetings - Participate in regular team and company meetings - Take responsibility for personal and career development - Take responsibility for the training and education of less experienced team members Entry Knowledge: - Willingness and proven ability to learn - Reliable team member - Strong verbal communication Skill Level: - No IT knowledge or experience required. All Technical Support Specialists will go through the SJR training program. Responsibilities (What You Do): - Complete all customer appointments and service tickets/tasks assigned. - Conduct repetitive IT tasks - Perform PMMs (Prev...