IT Support Analyst

Job description

Van Andel Institute (VAI), a world-class biomedical research institute, located in Grand Rapids, Michigan, is dedicated to improving human health. We are pioneers in the fight against cancer, Parkinson's, and other diseases. We are committed to inspiring the next generation of scientists and educators. Van Andel Institute is seeking a motivated and curious IT Support Analyst to join our collaborative IT infrastructure team. This is an excellent opportunity for an early-career IT professional who wants to build hands-on experience in a mission-driven research environment supporting world-class biomedical science and education. If you are someone who enjoys solving technical problems, learning from experienced IT Analysts, and contributing to a team that values reliability and innovation, we encourage you to apply. What You’ll Do: Provide first-level technical support for desktops, laptops, peripherals, and standard applications used across research and administrative teams Troubleshoot routine hardware, software, and connectivity issues using established procedures; escalate complex or research-impacting issues as needed Install and configure standard applications and devices for of...