Collections Associate II

Job description

Job Description What you will be doing: Working onsite in St. Petersburg, FL/ Jacksonville, FL Training: 9am-5:45pm Mon. thru Fri. (4 weeks) Work schedule: 8am - 5pm M - F, 1 Sat a month 9am - 1pm ET Provides customer support by phone, email, or instant message to business customers. Processes a high volume of customer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problems. Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. Updates customer information and ensures accurate entry of contact information. **Start Date June 1st** What you bring: High school diploma or GED required. Training 9am-5:45pm Mon. thru Fri. (4 weeks) Work schedule: 8am - 5pm M - F, 1 Sat a month 9am - 1pm ET Prior call center experience: collections experience preferred. Intermediate computer navigation and operation skills. Demonstrate effective people skills and sensitivities when dealing with others. What we offer you: Attractive starting compensation pa...