CDPAP Operations Specialist

Job description

The CDPAP Operations Specialist (COS) is responsible for the day-to-day operation of the Consumer Directed Personal Assistance Program (CDPAP) Program as a Facilitator for Public Partnership (PPL). This position must possess considerable skill in customer service, understanding of the philosophy of consumer directed services and self-direction, problem-solving and conflict resolution and flexibility to schedule and task changes throughout the workday. This COS will work in unison with the Director of CDPAP Operations to ensure all day-to-day CDPAP Facilitator tasks are completed per the PPL contract. Performance Responsibilities and Standards: 1. Provide support services to CDPAP consumers who have enrolled with the facilitator in the PPL@ Home portal (“Consumers”) and to personal assistant caregivers who are associated with enrolled Consumers (“PAs”). 2. Providing telephonic customer support to Consumers and PAs to answer questions related to their CDPAP services. 3. Providing Consumers with an orientation to CDPAP including ensuring the Consumer has the new hire training and orientation schedule and online resources explaining the hiring process, wages and benefits. Providing the...