Technical Service Engineer

Job description

Job Band: Job Band 11 (JB11) Hiring Manager: Lukasz Dramski Lead Recruiter: Paulina Piotrowska Country: Poland Our ability to grow, develop new capabilities and serve even more patients around the world depends on associates like you, who are passionate about our mission. Thank you for considering this new opportunity to further unlock your potential. JOB SUMMARY: Provides a high level of Technical Service, according to established Terumo BCT standards, within Northwest Poland territory. ESSENTIAL DUTIES AND RESPONSIBILITIES: Technical Service: - Perform installations, preventive maintenance and repairs in a timely manner of Terumo BCT equipment or Distributed Products, according to the companies' quality levels, following dedicated procedures, and using the specific checklists provided. - Post-sales support by first line technical troubleshooting on Terumo BCT equipment or Distributed Products and handle customer calls for operating problems, troubleshooting issues (triaging). - Follow up on expiry and renewal date of service contracts under supervision and coordination of Supervisor. Contribute to negotiation of service contracts with the sales consultant. - Work closely with Sal...