Service Delivery Manager - Metropolitan Police Radio Services

Job description

Company Description Come join us and make a difference in the world! Discover more at www.necsws.com: Job Description: Role Summary: The Contact Manager has responsibility for Service operation, followed by the day-to-day management and delivery of contracted services to the client account. This involves working with internal and client stakeholders to ensure all services are set up and delivered to contractual Service Level Agreements (SLA’s in line with the customer requirements, and to act as the single point of contact for all service delivery escalations. Duties & Responsibilities: - ITIL/SIAM Service set up and transition to service operation. - Responsible for ensuring end to end services provided to our Customer are functioning and meet contracted service levels and quality standards - Will manage and develop customer relationships at senior level to maximise customer satisfaction and ensure services are in line with the customer’s IT/IS business strategy - Line manage a number of staff covering functions such as catalogue orders, asset management, problem and change management - Ensure that the wider contract delivery team has appropriate tools and processes in place to fa...