OOP, Quality and Compliance Manager

Job description

Job Title: OOP, Quality and Compliance Manager Location: CA - Irvine What you'll do: As the Office of the President, Quality and Compliance Manager, you'll support the Director to advocate for borrowers across all lines of business, and be responsible for timely and accurate review of complaints. Responsibilities include auditing monthly complaint quality, sub-servicer functions, and internal complaint operations. - Evaluate complaint documentation and records for adherence to and compliance with procedures and applicable regulatory requirements. - Conduct quality control reviews of internal complaint operations’ primary processes, including but not limited to loan and account level review, validation of data accuracy, and timely response and resolution to issues. - New audit processes may require test script creation. Reviews and audits consumer complaints received and responded to by servicers or internal AmeriHome departments. - Identify discrepancies and opportunities for process improvement through root cause analysis of complaints and analysis of audit findings, management reports, and discussions with servicers. - Alert appropriate management levels and internal departments...