Customer Service Representative

Job description

Customer Service Representative Department: Customer Service: Employment Type: Full Time: Location: Vancouver, WA - Distribution Center Reporting To: Heidi Bolding: Compensation: $20.00 - $34.00 / hour Description: The Customer Service Representative (CSR) in coordination with our outside sales team is the primary point of contact for our customers, addressing inquiries, resolving issues, and providing outstanding support. The CSR plays a crucial role in ensuring customer satisfaction and maintaining ASC’s reputation for excellence. How You Will Help: - Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution. - Assist customers with product and service-related questions, technical issues, and account management. - Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM. - Collaborate cross-functionally to address customer needs and escalate complex issues when necessary. - Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform - Identify opportunities...