Manager, Business Optimization & Customer Implementation LLP / 4PL (f/m/d)

Job description

This role is responsible for managing and delivering the successful onboarding of customers into DP World’s European LLP / 4PL operations. It ensures that awarded contracts are executed efficiently through structured implementation projects, clear stakeholder coordination, and strong customer engagement. Change management skills and experience is critical in any LLP / 4PL implementation and even more so for customer outsourcing their logistics function for the first time. The position can be based in Germany, Czech Republic (Prague), Poland (Gdansk/Warsaw) or Netherlands (Rotterdam). How you will contribute: Customer Implementation Management - Develop and execute implementation plans aligned to contract requirements. - Coordinate cross-functional teams including operations, IT, commercial, and product. - Support system integration (EDI/API) and testing to ensure smooth electronic data exchange. - Prepare SOPs, process flows, and reporting templates for operational teams. - Serve as the key operational contact for customers during onboarding Project Management: - Monitor project milestones and proactively identify risks. - Report progress to senior stakeholders and customers. - Con...