Business Systems Specialist

Job description

Job Summary The Business Systems Specialist will provide system administration support for the Business Services organization. This individual will leverage their knowledge to improve business processes or develop new capabilities that will enhance our customers' customer service delivery experience, making customer service a distinct competitive advantage for CCBSS and the Coca-Cola system. In addition, this role will work closely with business stakeholders to understand their needs and leverage system tools such as Genesys, Salesforce, EC/ECP, and SAP to deliver results. This role will participate in all phases of CCBSS projects, including planning, project execution, pilots, and post-project implementations and rollouts. This role will establish collaborative relationships with operational teams and will assist with challenges encountered during the implementation of solutions. Duties and Responsibilities: - Functional user knowledge of systems such as Genesys, and various IT systems (EC/ECP, SAP, and Incentive tools) that are used to support business processes. They will collaborate with IT management and external suppliers to ensure business plans align with needed capabilitie...