Player Services Administrator

Job description

As a Player Services Administrator at Cherokee Casino Tahlequah, you will be responsible for supervising the activities of Player Services Representatives (PSRs), maintaining service standards, and ensuring compliance with all casino policies and gaming regulations. You’ll act as a key point of contact for guest interactions, staff training, and operational support, helping to create a welcoming and efficient gaming environment. This role requires strong leadership, communication, and organizational skills to manage multiple responsibilities without direct supervisory authority. Oversee daily supervision and scheduling of Player Services Representatives Monitor staff adherence to appearance, attendance, and conduct standards Verify and approve jackpots and cancel credits Resolve guest disputes professionally and escalate when necessary Conduct casino head counts during assigned shifts Train and evaluate new E-games personnel Perform coaching sessions and corrective actions for team members Recommend improvements to enhance employee and guest satisfaction Maintain knowledge of casino games, promotions, and amenities High School Diploma or GED required Minimum 1 year of casino operat...