Customer Service Representative

Job description

JOB DESCRIPTION: About the Role We are looking for an experienced Customer Service & Order Management Specialist with strong SAP experience to join our local Customer Service team. In this role, you will provide high-quality support to both internal and external stakeholders, managing the end-to-end order cycle and ensuring smooth, compliant operations.You will handle order processing, pricing and billing inquiries, service requests, and complaint management while working in full compliance with internal procedures and applicable regulations (e.g. ABBOTT Quality System ). This is a role with a high degree of autonomy, where your expertise will directly contribute to the efficiency and success of the Customer Service function in Italy. What You Will Do Front Office Activities: - Process customer orders received via telephone, ensuring accuracy and professionalism. - Investigate and resolve customer complaints promptly, providing clear and solution-oriented communication. - Collaborate with internal teams (e.g. Sales, Finance, Logistics) to resolve pricing discrepancies . - Issue credit notes for returns and complaints within defined procedural deadlines. - Coordinate with approved c...