WFM Reporting Analyst I-Grade B1

Job description

Overview Reporting/Business Analyst: Responsibilities to include but not be limited to the following - Conduct data analysis, spot data trends, perform gap analysis, generate reports, and recommend improvements to current business metric collection process - Produce and deliver tracking and reporting for key KPI/SLA’s in the business - Design key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.) - Perform ad-hoc data analysis to support the business initiatives - Create and maintain efficient and secure systems for recording data and producing relevant documentation - Maintain the daily relationship with the business intelligence supplier - Seek opportunities to drive innovation and process improvement within the reporting spectrum Recommended Qualifications: - 2-3 years of experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescales - Strong technical and numerical skills with advanced Excel skills - Strong communication skills (both written and verbal) - ability to clearly communicate complex quantitative analysis in actionabl...