Senior Product Owner – Inbound & Outbound - JP054012

Job description

Senior Product Owner – Inbound & Outbound (Customer Experience) Brussels, Belgium (Hybrid / On-site): Duration: 14 months (Start ASAP): We are looking for a Senior Product Owner to drive the vision, roadmap, and delivery of a key digital product within the Customer Experience domain, focusing on inbound and outbound process optimisation and digital transformation. Key Responsibilities: Own the product vision, value delivery, and prioritisation of the product backlog Act as the primary business representative for the product within an Agile/SAFe environment Translate business needs and strategic objectives into clear, actionable user stories Manage and prioritise Product Backlog Items (features, enhancements, changes) Collaborate closely with Scrum Masters, Agile Teams, architects, and domain leads on the IT side Work with business stakeholders, operations, portfolio managers, and distribution partners Support PI Planning, Sprint Planning, Daily Stand-ups, demos, and retrospectives Ensure stories meet acceptance criteria before closing Participate in UAT when required: Ensure strong alignment between business and IT and manage stakeholder expectations Identify opportunities for inno...