Contact Centre Agent - 29th June Start

Job description

Are you passionate about customer service and helping people when they need support the most? Looking for a role where your communication skills and ability to deliver a great customer experience are truly valued? Start date: 29th June. What You’ll Be Doing: As the first point of contact for insurance, fleet, and cash-paying customers, you’ll: - Deliver exceptional customer service with empathy and professionalism - Manage customer claims and enquiries efficiently - Support customers across multiple communication channels - Offer tailored solutions based on individual customer needs - Protect customer data and follow Consumer Duty requirements - Work towards first contact resolution wherever possible - Collaborate with your team to achieve quality and performance goals - Continuously develop your skills through coaching and training About you: If you’re customer-focused, motivated, and looking for a company that invests in its people, we’d love to hear from you. Apply today and become part of a team that keeps our customers moving. - Friendly, calm, and confident communicator with a passion for customer service - Strong listener with good problem-solving skills - Positive team play...