Manager - Payment and Customer Svc. - (Full-Time )

Job description

The Manager, Payments provides leadership and day-to-day oversight of the patient financial experience including customer service, payment posting and payment plans. You will drive performance against key revenue-cycle metrics, implement process improvements, and foster a high-performing, inclusive team culture. This role partners closely with clinic operations and other key stakeholders to ensure timely, accurate revenue capture and exceptional service delivery. Job Duties and Responsibilities - Recruit, mentor, coach, and develop a high-performing team of customer service representatives and payment posting specialists - Define, track, and report on key performance indicators through dashboards and monitor daily and weekly workloads, monitor key volumes (e.g., calls, postings, payment plans) to adjust staffing or workflows to meet revenue-cycle targets. - Develop, document, and maintain standard operating procedures (SOPs) for all Central Billing Office processes. - Lead process-improvement initiatives to optimize efficiency, reduce errors, and accelerate cash flow. - Manage the customer service phone line to ensure calls are answered timely, escalations are handled promptly, and...