Customer Support Representative (Airline) - French-speaking

Job description

We believe in connecting great people with great opportunities. Our team is currently recruiting for a client in Portugal, and we would be delighted to have you explore this opening. Your Role: - Deliver customer support via phone, email, and chat, ensuring professional and friendly service. - Handle sales inquiries, general information requests, and customer complaints. - Manage sensitive customer cases, including escalations from regulatory bodies. - Oversee booking management: creating, modifying, or cancelling reservations. - Support back-office tasks including ticket issuance, modifications, and cancellations. - Provide accurate, real-time information to help customers make informed decisions. - Exceed customer expectations by creating memorable, positive travel experiences. - Actively listen to customers, acknowledge their needs, and provide tailored solutions. Your Qualifications: - Fluent French(C1) and good English (B2) . - Minimum 6 months of experience in customer service (mandatory). - Previous experience in tourism or as a travel representative is a plus. - Strong communication skills with empathy and a collaborative mindset. - Experience with GDS tools such as Sabre,...