Process Design Executive

Job description

We're Getir, the pioneers of super fast delivery. Our founding idea: Groceries in minutes, delivered to your door through our app. Now offering more delivery models across different locations, our goals are made possible by our one-of-a-kind business model with our unique technology at its core. Our rapidly growing environment is the perfect opportunity to take initiative and create your legacy. What You'll Be Doing?: experience processes across all channels (chat, voice, email, in-app) handover) and continuously enhance AI accuracy - Design and optimize end-to-end customer service and customer - Map customer journeys, identify friction points and reduce contact reasons by enabling self-service and automation - Design conversational flows for chatbot, voice bot and AI-assisted support systems and build human-handover journeys - Identify operational improvement opportunities and lead process improvement initiatives - Perform root-cause analysis using detailed data analysis and generate actionable solutions - Improve key service metrics (CSAT, FCR, NTR, Contact Rate, AHT) through process redesign and automation - Collaborate with Product, Data and Technology teams to develop scalab...