Payment Support Agent (fluent Italian AND Spanish)- 6 months Fixed-Term position

Job description

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning . We operate in a fast-moving, tech-driven environment , and we’re looking for people who thrive in change, think boldly, and take initiative. If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams . #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer. THE MISSION: We are looking for a full-time Payment Support Agent (Italian AND Spanish fluent) to join the Payment Support team, in our Operation department. This position is based in Milan , but from here we manage customers all over Europe. This team plays a key role within the company, being responsible for contacting insolvent customers through outbound communication activities . The Payment Support Agent must be prepared to work in a very fast-paced and highly dynamic environment, where optimal time management is essential for the role. A human relationship with the customer and an inclination towards problem solving are also key; empathy an...